Service & Maintenance

For the sake of our customer’s satisfaction and comfort and for upkeeping the guaranteed parameters of systems installed by our specialists, AVITECH has set up a specialized department called Customer Service Center. The department is made up of experienced engineers and technicians, quick-intervention personnel, a Call Center and a Service Laboratory.

AVITECH’s specialists put at its customer’s disposal all the expertise required for the best valorization of the security solutions (video surveillance and monitoring, intrusion detection, intercom systems, access control, time and attendance, perimeter security), safety (fire detection and extinguishing, public address systems), medical systems, automation, communications, electrical installations, parking & ticketing, smart house systems, IT & C, videoconference, audio-video integration, professional audio and lighting systems.

The expertise and material resources that we provide to our customers recommend us as a trustworthy partner, capable to help you keep your equipment going as initially designed.

Concluding a maintenance contract is the simplest way for you to benefit from the expertise of our company’s specialists. Thanks to their flexibility, our maintenance contracts can be easily customized to best meet the needs and requirements of each customer.

The advantages of the AVITECH maintenance contract:

Providing support through an emergency hot line

AVITECH specialists are available to our customers at the telephone number +40 21 200 64 66 or at the e-mail address service@avitech.ro, waiting to provide the necessary technical support. If the problem cannot be solved via telephone, we book an hour and day to go to the place where functioning problems have been noticed.

Guaranteeing a minimum answer time

All intervention requests received are solved in the shortest time due to the best coverage for Romania and the Republic of Moldova by all AVITECH support centers in Bucharest, Brasov, Cluj-Napoca, Constanta, Craiova, Galati, Iasi, Timisoara, Chisinau and authorized partners in the entire country.

Depending on the type of maintenance contract, the answer time may be up to and under 4 hours. Plus, for strategic objectives and complex projects, we can provide 24/7 technical assistance.

Performing periodical visits to prevent the occurrence of technical problems

Concluding a contract guarantees the performance of periodical visits from our technicians, in order to provide the maximum reliability of the equipments. During this visits, the equipments are tested and cleaned in order to ensure their functionality at their initial parameters.

Priority in solving problems

A maintenance contract is at the same time a guarantee that the problems which occurred will be treated with priority and that they will be solved as soon as possible.

Guaranteeing back-up equipments

If the default cannot be remedied at the place where there are functioning problems, we provide equipments from our special stock created for this purpose, replacing the default equipments throughout their entire repair period.

Providing spare parts

With the aim to achieve a minimum discomfort level for our customers, the spare parts are provided from the stock or purchased immediately, reducing the repair time of default equipments.

This is possible due to direct collaborations with the most important producers in the world.

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